Policies & FAQ's

You may access all your order details including your cards information through the submission tracker located in the quick links or account. Your subgrades and overall grades can be viewed once your order is complete, and you will be able to reveal them by clicking the reveal button.

We are currently in the process of building and designing a Grading Report function, in which you will be able to access all your cards details through the grading process. this process is yet to be determined how it will be implemented into the PCG service or what the final product would look like.

We have recently updated the Grading Scale, adjusting some of the final grades names to match the condition of the card. The New PCG Grading Scale: Flawless 10 (Quad 10 Label) Pristine 10 Gem Mint 10 Gem Mint 9.5 Mint 9 NM-Mint + 8.5 NM-Mint 8 Near Mint + 7.5 Near Mint 7 Excellent 6 Good 5 Fair 4 Worn 3 Poor 2 Damaged 1 Authentication

Yes PCG Does have Sub-Grades! subgrades are specific individual assessments of a card's quality based on different categories or attributes. These subgrades break down the overall grade of the card and give a more detailed, transparent view of its condition, helping buyers and collectors understand where a card may have imperfections. The 4 Subgrades are as follows: 1) Centering: * This subgrade evaluates how well-centered the image or design is on the card, which is crucial because cards that are off-center can be less desirable. * Example: A perfectly centered card will score a high subgrade, while a card with noticeable off-centering may have a lower score. 2) Corners: *This subgrade looks at the condition of the corners of the card. Cards with sharp, clean corners get high scores, while cards with rounded, bent, or damaged corners get lower scores. *Example: A card with slightly rounded corners would receive a lower subgrade than one with sharp, untouched corners. 3) Edges: *This assesses the condition of the edges of the card. Any fraying, chipping, or wear on the edges will result in a lower subgrade. *Example: A card with clean, smooth edges gets a high score, while one with visible wear or damage will receive a lower score. 4) Surface: * The surface subgrade refers to the condition of the card’s face, checking for scratches, creases, discoloration, or other imperfections that could affect its overall look. * Example: A flawless surface with no visible marks or damage will score highly, while a card with surface scratches or print defects will have a lower score.

PCG has a special formula for working out different combinations of subgrades. This formula has been refined and tested to ensure that a high standard is preserved across all different grade levels. PCG does not take the average of all 4 subgrades, due to some subgrades being weaker in eye appeal than others.

You can follow your order's progress at any time in the Submission Tracker, under Quick Links or in your account. It shows the stage each order is at.

The PCG app is out now in New Zealand and Australia, and coming soon here. Until then, you can submit cards, track orders and search the Pop Report on this website.